Cookie Policy

Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device. 


In the tables below you’ll see a description of each cookie that we use, what it does and whether or not it collects personal data about you. Personal data means data which identifies or can be used to identify you as an individual, including online identifiers such as your IP address. It also includes pseudonymous identifiers (e.g. strings of numbers or letters) if it is possible for us to identify you from these.


Please make sure you read our privacy policy as well as this cookie policy. More information can also be found in the privacy information section at the end of this cookie policy. 


What are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website. 


How does AlwaysOn use cookies?
Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be. 


We use cookies to obtain information about your visits and about the device you use to access our website. 


This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.  


Types of cookies
The length of time a cookie stays on your device depends on its type.  We use two types of cookies on our website:


  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
  • Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my ID' box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor. 


We also categorise our cookies to help our customers understand the specific reason for each cookie.


Cookie in use:


APISID

Used by Google to store user preferences and information of Google maps  

                   
HSID

Used by Google to store user preferences and information of Google maps  

   
LOGIN_INFO

Strictly necessary to support user session.


PREF

Used by Google to store user preferences and information of Google maps


SAPISID

Used by Google to store user preferences and information of Google maps

                 
SID

Used by Google to store user preferences and information of Google maps


SSID

Used by Google to store user preferences and information of Google maps


VISITOR_INFO1_LIVE

By Youtube to keep track of user preferences for Youtube videos embedded in sites


YSC

YouTube collects user data through videos embedded in websites


_ga

Used to distinguish users


_gid

Used to distinguish users


_gat

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_property-id


AMP_TOKEN

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.


_gac_property-id

Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.